NOVARIS GAMING ASSURANCE

Player protection

Report a platform

Reports are accepted for NGA certified operators and other gaming domains. First contact the operator where practical and retain its response.

Privacy: your email and narrative are encrypted before database storage. Do not include passwords, full payment-card data, seed phrases or authentication codes.
Before submitting: keep copies of the operator's response, transaction records, game and round identifiers, screenshots and payment references. Submit the initial facts now; if protected supporting evidence is required, the case team will issue instructions through your secure case record.
Enter the website concerned, whether or not it claims an NGA Assurance Certificate.
Include dates, amounts, the operator's case reference and the remedy requested.

Already submitted? Track your complaint securely. For procedural assistance, email [email protected]; complaints requiring investigation must still be recorded through the secure form.