Every credible issue is examined
Reports involving withheld funds, altered play or false game provenance are preserved and assessed. NGA may require records, an operator response, corrective action and protection of affected player interests.
THE NGA ASSURANCE CERTIFICATE
Payment integrity. Authentic games. Continuous oversight.
An NGA Assurance Certificate places enforceable financial, technical and player-protection obligations on the approved operator and every authorised domain listed in the public register.
Read how NGA's contractual assurance rights and international referral model work →
CERTIFICATION FRAMEWORK
Read the standard before applying.
NGA certification is evidence-led. Applicants are assessed against published entry, compliance, technical and continuing-supervision requirements.
01Eligibility and due diligenceWho may apply, required evidence and refusal grounds02AML, CTF and sanctionsRisk assessment, CDD, monitoring and accountable governance03Responsible gamingAge controls, limits, exclusion and vulnerable-player protection04Technical and game integrityAuthentic games, secure wallets, testing and resilience05Supervision and enforcementReporting, unannounced checks, suspension and revocation06Application guideSubmission stages, evidence package and decision threshold
STRICT CERTIFICATION CONDITION
No counterfeit games. No operator interference. No tolerance for concealed irregularity.
An NGA-certified operator is prohibited from offering counterfeit, cloned, unauthorised or falsely attributed games. It must not alter game outcomes, wallet instructions, transaction records, round history, refunds, rollbacks or settlement messages.
The green mark is conditional
Confirmed material non-compliance can invalidate the integrity mark and lead to conditions, suspension, revocation or refusal of renewal.
Verified misconduct may be exposed
After technical verification and a fair response process, NGA may publish the domain, finding, evidence basis and operator response in the public integrity record.
WHAT NGA DOES
A certificate backed by active oversight.
NGA does not treat approval as a one-time document check. Applicants must pass evidence-led assessment before certification, and certified operators remain subject to scheduled reviews, independent technical testing and unannounced production checks.
Protect player payments
Certified operators must accept deposits securely, maintain accurate wallet and transaction records, and honour valid withdrawal requests in accordance with their published terms and timeframes.
- Deposit and withdrawal journey testing
- Wallet, settlement and reconciliation evidence
- Review of delayed, withheld or disputed payments
Verify authentic game delivery
NGA independently checks that games are delivered through declared, authorised provider channels and that the operator cannot alter game outcomes, balances or settlement messages.
- Provider provenance and game identity checks
- Launch, wager, win, refund and rollback testing
- Review of RNG, version and technical-control evidence
Test continuously
Certification continues after approval. NGA may conduct periodic assessments and unannounced tests using controlled player journeys, technical evidence and production observations.
- Scheduled and risk-triggered reviews
- Independent, unannounced testing
- Corrective action, conditions, suspension or revocation
WHY NGA MATTERS
One accountable assurance body for your money and your game experience.
An active NGA Assurance Certificate means the named operator and displayed domain have passed the applicable assessment and remain within NGA's monitoring and enforcement framework.
The live NGA mark is domain-bound. A green check confirms an active, current certification for that website. A red cross means the certificate or domain cannot be verified and must not be relied upon.
PLAYER RECOURSE
If something is wrong, bring it to NGA.
Contact the operator first and retain its response. If the issue is not resolved, submit the evidence to NGA through the protected complaint channel.
Your withdrawal has not been paid?
Provide the operator domain, account reference, amount, currency, transaction date, withdrawal status and correspondence. NGA can examine the transaction trail and require an accountable response from the certified operator.
Submit a payment complaintYou suspect a fake or altered game?
Provide the game and provider name, page address, date and time, round or transaction identifier, screenshots and a description of the behaviour. NGA can preserve the report and initiate technical review.
Report a game concern1Secure complaint intake
2Evidence and operator response
3Independent assessment
4Remedy or certification action
NGA protection applies to the legal entity, services and domains shown on the live certification record. It operates in addition to, and does not limit, a player's statutory rights or access to public authorities.
NGA PUBLISHED FEE SCHEDULE
Transparent fees for a demanding assessment.
These are Novaris Gaming Assurance private assessment and certification fees. They are not government charges, taxes or statutory certification fees, and do not replace fees due to any public authority.
| Fee type | Description | Amount | Frequency |
|---|---|---|---|
| B2C certification assessment | Initial due diligence, technical assessment and setup for a remote gaming operator. | From €30,000 | One time |
| B2B certification assessment | Initial due diligence, technical assessment and setup for a platform, software or gaming supplier. | From €30,000 | One time |
| Annual reassessment review | Annual continuing-compliance, integrity-control and renewal assessment. | US$5,000 | Annual |
| Additional URL or alias | Verification and addition of each approved URL or alias domain to the certified scope. | US$100 each | Per certification cycle |
| Certified operator sub-domains | Each submitted sub-domain where 1–49 are submitted within the cycle. | €35 each | Per certification cycle |
| Volume sub-domains | Each sub-domain where 50 or more are submitted together for review. | €15 each | Per certification cycle |
| Personnel change review | Due diligence on a newly proposed director, shareholder or ultimate beneficial owner. | €1,000 | Per request |
| Material ownership change | Assessment of a material change in ownership or control. | €5,000 | Per request |
Payment terms
- Application fees are due upon submission.
- Annual reassessment fees are payable in advance.
- Payment may be accepted in supported currencies stated in the written quotation.
- Fees are non-refundable once assessment processing has begun.
Important notes
- Fees are reviewed annually.
- Additional charges may apply to complex or expanded assessments.
- Volume pricing may be offered for multiple certification scopes.
- Custom service packages require a written NGA quotation.
RESTRICTED TERRITORIES
Certified operators must enforce the market boundary.
The following territories are prohibited within an NGA-certified operating scope: Australia, Austria, St. Kitts & Nevis, France, Germany, the Netherlands, Spain, the United Kingdom and the United States.
The restriction also covers jurisdictions subject to FATF calls for action, applicable sanctions, and any additional territory prohibited by law, contract or a published NGA condition.
CONTROL REQUIREMENTGeoIP alone is not sufficient.
Operators must combine IP geolocation with KYC and verified residency controls, and enforce the restriction at registration, login, deposit, game launch and withdrawal-risk review. Circumvention attempts must be logged and investigated.
INTERNATIONAL REVIEW
Reports are accepted from any market.
NGA assesses certified structures operating from Malta, Costa Rica, Comoros and other supported jurisdictions against the same published assurance standard, restricted-territory controls and evidence thresholds.
Evidence before publication
Reports about licensed or uncertified domains may trigger independent technical review. A public integrity notice is issued only after evidence preservation, verification, materiality assessment and a fair opportunity for the operator to respond.
View integrity noticesCHECK BEFORE YOU PLAY